Shipping policy

Shipping – Australia

At Fuzzy Friends, we know how important it is to receive your essentials quickly and reliably. Every order is packed with care and sent on its way as soon as possible.

Free Metro Shipping

We offer complimentary standard shipping on all orders of Fuzzy Friends Nappies within Australian metro areas.

Your eligibility is automatically determined at checkout based on your postcode, with free shipping applied seamlessly where available.

Occasional Shipping Offers

From time to time, we may extend additional shipping offers across Australia as part of special promotions. These:

• Apply to selected products or order types
• Are available for a limited time
• Cover standard delivery only

Where applicable, simply select the free shipping option at checkout. These offers are not redeemable for cash and may be subject to specific promotional terms.

Processing & Delivery

Dispatch

Orders are typically dispatched within 1–2 business days (Monday to Friday, excluding public holidays in Victoria). During peak periods, slight delays may occur, but we always aim to move as quickly as possible.

Delivery Timeframes

Once on the way, delivery generally takes 3–10 business days, depending on your location.

We partner with trusted carriers including Australia Post and Aramex, selecting the most efficient delivery option based on your address.

Tracking Your Order

As soon as your order has been dispatched, you’ll receive a tracking link via email so you can follow its journey every step of the way.

Delivery Details

✔ Safe Delivery

Responsibility for your order transfers once it has been successfully dispatched.

✔ Address Accuracy

Please ensure all shipping details are correct at checkout, as we are unable to redirect orders once they have been dispatched.

✔ Missed Deliveries

If delivery is unsuccessful, the courier may leave instructions for redelivery or collection. Unclaimed parcels may be returned to us in line with the courier’s policy.

For any shipping enquiries, feel free to reach out to our Fuzzy Friends Care Team.