Shipping – Australia

At Fuzzy Friends, we know how important it is to receive your essentials quickly and reliably. Every order is packed with care and dispatched as quickly as possible.

Shipping Rates

Free Shipping

We offer FREE standard shipping on orders of $43.99 or more to eligible Australian areas.

Eligibility is automatically determined at checkout based on your delivery postcode.

For eligible metro areas:

• Orders $43.99 and over: FREE standard shipping
• Orders under $49.99: $9.99 flat-rate standard shipping

Occasional Shipping Offers

From time to time, we may offer additional shipping promotions across Australia.

These offers may:

• Apply to selected products, customers or order types
• Be subject to a minimum spend
• Apply only to selected delivery areas
• Be available for a limited time
• Cover standard delivery only

Where applicable, the promotional shipping option will be displayed at checkout.

Promotional shipping offers are not redeemable for cash and may be subject to additional promotional terms.

Processing & Delivery

Dispatch

Orders are typically dispatched within 1–2 business days, Monday to Friday, excluding Victorian public holidays.

During promotional, sale and peak trading periods, dispatch times may be slightly longer, but our team will always aim to get your order on its way as quickly as possible.

Delivery Timeframes

Once dispatched, standard delivery generally takes approximately 3–10 business days, depending on your location and the carrier selected.

Remote and very remote locations may require additional delivery time.

We work with trusted delivery partners including Australia Post, CouriersPlease and Aramex, and may select the most suitable available carrier based on your delivery address, parcel size, weight and service availability.

Delivery timeframes are estimates only and may vary due to carrier delays, peak periods, weather events or circumstances outside our reasonable control.

Tracking Your Order

Once your order has been dispatched, you’ll receive tracking information via email so you can follow its journey.

Delivery Details

✔ Delivery

Orders are dispatched using the delivery service selected or allocated at checkout.

Once your parcel has been handed to the carrier, delivery will be completed in accordance with the carrier’s delivery procedures. If there is an issue with your delivery, our Fuzzy Friends Care Team will assist where reasonably possible.

✔ Address Accuracy

Please ensure your name, delivery address and postcode are entered correctly at checkout.

Once an order has been dispatched, we may be unable to redirect or amend the delivery address.

Additional freight charges resulting from an incorrect or incomplete address may be payable by the customer.

✔ Missed Deliveries

If delivery is unsuccessful, the carrier may:

• Attempt redelivery
• Leave instructions for collection
• Direct the parcel to a collection point or post office
• Return the parcel to us where it remains unclaimed

Any reasonable redelivery or return-to-sender charges incurred may be payable by the customer where the parcel was not collected or the delivery information provided was incorrect.

Need Help?

For any shipping enquiries, please contact our Fuzzy Friends Care Team.